I will not promote: 3,080 users but only 2 trials, 1 lifetime sale. NEED HELP

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If you haven’t done this already here’s where I’d start: first, ask the ones that paid why they did and how they made the decision. Then go find some users that are a cross section of those that stayed free and ask them why. Somewhere between the two should have the insights you need. This is how I always make decisions. We ask the customers because we can opinions all day long that are wrong without validation.